SUBAWA, Subawa; 						PAMUNGKAS, Rudi.
 Pengaruh Penerapan Total Quality Management Terhadap Complain Pelanggan Pada Bagian Operasional PT Frisian Flag Indonesia.
<strong>JURNAL ADMINISTRASI KANTOR</strong>, [S.l.], v. 10, n. 2, p. 180-193, jan. 2023.
ISSN 2527-9769.
Available at: &lt;<a href="http://ejournal-binainsani.ac.id/index.php/JAK/article/view/2043" target="_new">http://ejournal-binainsani.ac.id/index.php/JAK/article/view/2043</a>&gt;. Date accessed: 08 sep. 2024.
doi: <a href="https://doi.org/10.51211/jak.v10i2.2043">https://doi.org/10.51211/jak.v10i2.2043</a>.