ABDUL, Fino Wahyudi; 						IRIDIASTADI, Hardianto.
 Perbaikan dan Peningkatan Kualitas Pelayanan Menggunakan Define, Measurement, Analyze, Improvement, Control.
<strong>JURNAL ADMINISTRASI KANTOR</strong>, [S.l.], v. 6, n. 1, p. 1-10, july 2018.
ISSN 2527-9769.
Available at: &lt;<a href="http://ejournal-binainsani.ac.id/index.php/JAK/article/view/903" target="_new">http://ejournal-binainsani.ac.id/index.php/JAK/article/view/903</a>&gt;. Date accessed: 08 sep. 2024.