Transformasi Digital dalam Manajemen Perkantoran untuk Meningkatkan Efisiensi dan Produktivitas Kerja
Abstract
Digital transformation has fundamentally changed the office management landscape, shifting conventional administrative practices toward an integrated, flexible, and data-driven work ecosystem. However, despite the accelerated adoption of technology, the human dimension at the center of every work process often receives less attention. This article examines how digital transformation in office management can improve work efficiency and productivity through a human-centered approach. This study uses a qualitative-descriptive approach with secondary data analysis from public sources, including the Ministry of Administrative and Bureaucratic Reform's SPBE Index, the UN E-Government Development Index report, and a literature review of Scopus journals for the 2020-2026 period. The analysis shows that digital transformation in office management contributes to increased process efficiency, data accuracy, and service speed. However, sustainable productivity is only achieved if the technological approach is accompanied by investments in employee digital competencies, adaptive leadership, and an inclusive work culture. A human-centered approach has proven to be a prerequisite for the success of meaningful and sustainable digital transformation. This article contributes to the development of a conceptual framework for humanistic and implementable digital office transformation for public and private organizations in Indonesia.Keywords: digital transformation, office management, work efficiency, productivity, human-centered
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Banks, G. C., Dionne, S. D., Mast, M. S., & Sayama, H. (2022). Leadership in the digital era: A review of who, what, when, where, and why. The Leadership Quarterly, 33(5), 101634. https://doi.org/10.1016/j.leaqua.2022.101634
Baranyi, V. (2025). Systematic literature review on the digital transformation of the personnel selection process. International Journal of Organizational Analysis. Advance online publication. https://doi.org/10.1177/23970022251363012
Bonomi Savignon, A., Zecchinelli, R., Costumato, L., & Scalabrini, F. (2024). Automation in public sector jobs and services: A framework to analyze public digital transformation's impact in a data-constrained environment. Transforming Government: People, Process and Policy, 18(1), 49–70. https://doi.org/10.1108/TG-04-2023-0044
Chen, Y., Wang, L., & Zhang, X. (2024). Government in the digital age: Exploring the impact of digital transformation on governmental efficiency. Technological Forecasting and Social Change, 207, 123612. https://doi.org/10.1016/j.techfore.2024.123612
Danar, O. R., Novita, A. A., & Anggriawan, T. (2025). Policy implementation in the digital era: A comprehensive analysis of the Electronic-Based Government System (SPBE) in Indonesia. F1000Research, 15, 523. https://doi.org/10.12688/f1000research.165234.1
Gräfe, P., Marienfeldt, J., Wehmeier, L. M., & Kuhlmann, S. (2024). Changing tasks and changing public servants? The digitalisation and automation of public administrative work. Public Policy and Administration. Advance online publication. https://doi.org/10.1177/13837605241289773
Gulyás, A., & Tóth, P. (2025). Digital transformation of public services: The case of the document management application. International Journal of Public Administration. Advance online publication. https://doi.org/10.1080/01900692.2025.2520522
Ivanov, D. (2025). Human-centric innovation at the heart of Industry 5.0 – Exploring research challenges and opportunities. International Journal of Production Research. Advance online publication. https://doi.org/10.1080/00207543.2025.2462657
Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi. (2025). Indeks SPBE Nasional 2024 berpredikat baik dengan nilai 3,12 [Press release]. https://www.menpan.go.id/site/berita-terkini/indeks-spbe-nasional-meningkat
Konuk, H., Ataman, G., & Kambur, E. (2023). The effect of digitalized workplace on employees' psychological well-being: Digital Taylorism approach. Technology in Society, 74, 102302. https://doi.org/10.1016/j.techsoc.2023.102302
Kuhlmann, S., & Heuberger, M. (2023). Digital transformation going local: Implementation, impacts and constraints from a German perspective. Public Money & Management, 43(2), 147–155. https://doi.org/10.1080/09540962.2021.1939584
Liu, J., Wang, X., & Chen, H. (2025). Does digitalization benefit employees? A systematic meta-analysis of the digital technology–employee nexus in the workplace. Systems, 13(6), 409. https://doi.org/10.3390/systems13060409
Lu, Y., Adrados, J. S., Chand, S. S., & Wang, L. (2024). Human-centered AI in Industry 5.0: A systematic review. International Journal of Production Research, 63(8), 2638–2669. https://doi.org/10.1080/00207543.2024.2406021
Magnavita, N., Chiorri, C., & Garbarino, S. (2025). The dual impact of digital connectivity: Balancing productivity and well-being in the modern workplace. International Journal of Environmental Research and Public Health, 22(6), 845. https://doi.org/10.3390/ijerph22060845
Mohamed, F., Zouaoui, S. K., & Mohamed, A. B. (2025). The impact of digital transformation on employees' mental workload in the industrial sector: Evidence from Tunisia. Current Psychology, 44, 5494–5507. https://doi.org/10.1007/s12144-024-06823-7
Pereira, A. C., Silva, R., & Costa, M. (2025). Leadership, human-centered management and organizational culture: Pathways to well-being and innovative work based on a systematic review. Sustainability, 17(24), 11181. https://doi.org/10.3390/su172411181
Pakaya, N. F. P., Wanei, P., Abraham, H. H. E., Rindengan, Y. D. Y., & Yusupa, A. (2025). Analisis penerapan Sistem Pemerintahan Berbasis Elektronik (SPBE) dalam meningkatkan efisiensi pelayanan publik di Indonesia. Jejak Digital: Jurnal Ilmiah Multidisiplin, 2(1), 12–19. https://doi.org/10.63822/dgw2zg89
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Putra, A. R., Sutrisno, B., & Hartati, S. (2025). Digital leadership in the era of Industry 4.0: A comprehensive literature review. International Journal of Educational Evaluation and Policy Analysis, 3(1), 45–63. https://doi.org/10.62872/ijeepa.v3i1.36
Rabie, R., & Elliyana, E. (2019). Human capital and economic growth in Indonesia. Journal of Contemporary Economic Studies, 4(01), 169-176.
Sanjayyana, A., Putra, R., & Wijaya, T. (2025). Technology-driven change in human resource management: Reshaping talent management and organizational design. Administrative Sciences, 15(11), 452. https://doi.org/10.3390/admsci15110452
Senyo, P. K., Effah, J., & Osabutey, E. L. C. (2026). Challenges of digital services in public administration in the era of digital transformation: A systematic literature review. Journal of the Knowledge Economy. Advance online publication. https://doi.org/10.1007/s13132-026-03277-z
Shah, M. A. N., & Mola, L. (2026). Digital transformation and knowledge in sustainable employability: A systematic literature review. Journal of Innovation & Knowledge, 11(1), 100855. https://doi.org/10.1016/j.jik.2025.100855
Tegtmeier, P., Weber, C., Sommer, S., Tisch, A., & Wischniewski, S. (2022). Criteria and guidelines for human-centered work design in a digitally transformed world of work: Findings from a formal consensus process. International Journal of Environmental Research and Public Health, 19(23), 15506. https://doi.org/10.3390/ijerph192315506
United Nations Department of Economic and Social Affairs. (2024). UN E-Government Survey 2024: Accelerating digital transformation for sustainable development. United Nations. https://desapublications.un.org/publications/un-e-government-survey-2024
Vargas-Hernández, J. G., & Ramírez-Ramírez, A. (2024). Exploring how AI adoption in the workplace affects employees: A bibliometric and systematic review. Frontiers in Artificial Intelligence, 7, 1417873. https://doi.org/10.3389/frai.2024.1417873
Wibawa, R. P. (2024). Digital transformation and administrative efficiency study. American Journal of Science and Learning for Development, 3(1), 169–175. https://doi.org/10.51699/ajsld.v3i1.3444
Yunita, R., & Isnaini, F. (2024). The impact of digital competence, organizational culture, and work flexibility on employee productivity. International Journal of Applied Finance and Business Studies, 12(3), 210–225. https://doi.org/10.35335/ijafibs.v12i3.324
Zhou, Y., Lyu, J., & Li, L. (2025). Can digital transformation enhance labor productivity in enterprises: An analysis from the perspective of business process reengineering. PLOS ONE, 20(6), e0325484. https://doi.org/10.1371/journal.pone.0325484
Published
2026-02-07
How to Cite
MUHYI, Yumarsono.
Transformasi Digital dalam Manajemen Perkantoran untuk Meningkatkan Efisiensi dan Produktivitas Kerja.
JURNAL ADMINISTRASI KANTOR, [S.l.], v. 14, n. 1, p. 15-28, feb. 2026.
ISSN 2527-9769.
Available at: <https://ejournal-binainsani.ac.id/index.php/JAK/article/view/3881>. Date accessed: 10 july 2026.
doi: https://doi.org/10.51211/jak.v14i1.3881.
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Articles
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