Pelatihan Kerja Untuk Mengurangi Turnover Karyawan Di PT Mtrix Mitra Telekomunikasi
Abstract
The background of this problem is taken from the high turnover rate of technician employees at PT Matrix Mitra Telekomunikasi so that it affects employee performance and also slows down their duties and responsibilities and can hinder the success of an organization or company. The purpose of this study is to handle employee turnover through providing job training to technician employees in the hope of reducing employee turnover and providing knowledge for technician employees so that their work runs smoothly. The research method used is a qualitative method where in the process direct interviews with the HR department and employees of PT Matrix Mitra Telekomunikasi are conducted. The result of this research is the lack of provision in knowledge or expertise from the company for technician employees so that it can slow down the work of technician employees. From the results of interviews according to the operational division, the training program is very effective in reducing the high turnover rate on the part of technicians, especially ip pabx and voip training because in this field of work technicians require special skills. The conclusion of this research is PT Matrix Mitra Telekomunikasi can make training program activities into a policy in the form of company SOPs, so that training programs for technician employees can run according to company policy and run smoothly.References
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[2] R. P. Elburdah, “Pengaruh Rekrutmen dan Pelatihan terhadap Turnover Intention Karyawan PT Dwi Karya Kreasindo Jakarta Selatan,” J. Semarak, vol. 5, no. 1, pp. 62–69, 2022.
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[4] I. Setiawan, M. Ekhsan, and R. dhyan Parashakti, “Pengaruh pelatihan terhadap kinerja karyawan yang di mediasi kepuasan kerja,” J. Perspekt. Manajerial dan Kewirausahaan, vol. 1, no. 2, pp. 4–10, 2021.
[5] M. Marnoto, S. Supardi, and I. Soegiarto, “Impact of Job Satisfaction, Transformational Leadership, and Work-Life Balance on Employee Performance: A Study in Technology Companies in Indonesia,” Int. J. Business, Law, Educ., vol. 5, no. 1, pp. 510–521, 2024.
[6] H. R. Sinaga, H. Khuan, S. Supardi, and E. Irdhayanti, “Organizational Support and Career Development on Organizational Commitment: A Study in the Financial Services Industry in Indonesia,” Int. J. Business, Law, Educ., vol. 5, no. 1, pp. 728–736, 2024.
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[8] D. A. Harvida and C. Wijaya, “Faktor Yang Mempengaruhi Turnover Karyawan dan Strategi Retensi Sebagai Pencegahan Turnover Karyawan : Sebuah Tinjauan Literatur,” J. Ilmu Adm. Negara, vol. 16, no. 1, pp. 1–11, 2020.
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[10] F. Dwita, “The Effect Of Toxic Leadership And Job Stress On Turnover Intention In Logistic Courier Bekasi City,” Airlangga J. Innov. Manag, vol. 3, no. 2, p. 10, 2022.
[11] A. Prawitasari, “Faktor-Faktor Yang Mempengaruhi Turnover Intention Karyawan Pada Pt. Mandiri Tunas Finance Bengkulu,” EKOMBIS Rev. J. Ilm. Ekon. dan Bisnis, vol. 4, no. 2, pp. 1–10, 2016, doi: 10.37676/ekombis.v4i2.283.
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[13] B. Nadeak, “Buku Materi Pembelajaran Manajemen Pelatihan dan Pengembangan.” Uki Press, 2019.
[14] I. G. P. Kawiana, Manajemen Sumber Daya Manusia “MSDM” Perusahaan. 2020.
[15] S. Supardi, “Penerapan Pendidikan Budaya 5S (SEIRI, SEITON, SEISO, SEIKETSU, DAN SHINTSUKE) untuk Meningkatkan Produktivitas Karyawan di PT PAL Indonesia,” J. Pendidik. Edutama, vol. 10, no. 1, pp. 77–84, 2023.
[16] E. Siregar, “Faktor-faktor yang mempengaruhi manajemen pendidikan dan pelatihan (Diklat) dalam upaya pengembangan sumber daya manusia (SDM),” J. Din. Pendidik., vol. 11, no. 2, pp. 153–166, 2018.
[17] A. N. Sari and Askiah, “Pengaruh pelatihan kerja terhadap kinerja karyawan pada PT. Mahakam Berlian Samjaya,” Borneo Student Res., vol. 2, no. 1, pp. 1–10, 2020.
[18] F. Dwita and S. M. S. Sadana, “Human Resource and Supply Chain Strategy To Improve Company Performance Through Organizational Capability in Pt Pos Indonesia,” Airlangga J. Innov. Manag., vol. 2, no. 2, p. 154, 2021, doi: 10.20473/ajim.v2i2.29903.
[19] P. Kurniawan and N. Susanto, “Pengaruh pelatihan kerja dan pengalaman kerja terhadap kinerja karyawan pada Pt. Iss Indonesia,” J. Arastirma, vol. 1, no. 2, pp. 1–9, 2021, doi: 10.32493/arastirma.v1i2.12365.
[20] Y. S. Wicaksono, “Pengaruh Pelatihan dan Pengembangan Sumber Daya Manusia dalam Rangka Meningkatkan Semangat Kerja dan Kinerja Karyawan (Studi di SKM Unit V PT. Gudang Garam,Tbk Kediri) Yosep Satrio Wicaksono,” J. Bisnis dan Manaj., vol. 3, no. 1, pp. 1–9, 2016.
[21] S. Daya, “Manajemen sumber daya manusia,” Univ. Gunadarma, 1996.
[22] N. F. Rohmah, “Pelatihan dan pengembangan sumber daya manusia,” Intizam, J. Manaj. Pendidik. Islam, vol. 2, no. 1, pp. 1–11, 2018.
Published
2023-02-12
How to Cite
LESTARI, Tria Cavita; SHALAHUDDIN, Shalahuddin.
Pelatihan Kerja Untuk Mengurangi Turnover Karyawan Di PT Mtrix Mitra Telekomunikasi.
JURNAL MAHASISWA BINA INSANI, [S.l.], v. 7, n. 2, p. 189-198, feb. 2023.
ISSN 2528-6919.
Available at: <http://ejournal-binainsani.ac.id/index.php/JMBI/article/view/3067>. Date accessed: 08 sep. 2024.
Section
Articles
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
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