Evaluasi Penerapan Knowledge Management Menggunakan Framework North And Probst Studi Kasus Divisi Planning And Deployment PT Telekomunikasi Indonesia
Abstract
Abstrak: Evaluasi penerapan manajemen pengetahuan perlu dilakukan agar perusahaan dapat menentukan efektivitas manajemen pengetahuan untuk membantu meningkatkan kinerja karyawan dan juga menyediakan referensi bagi perusahaan dalam mengambil keputusan ketika akan mengembangkan manajemen pengetahuan yang ada. PT Telekomunikasi Indonesia membuat portaltelkom.co.id sebagai bentuk kepedulian perusahaan dalam mendukung pengembangan pengetahuan dan untuk memfasilitasi karyawan dalam menyelesaikan pekerjaan. Penggunaan kerangka utara dan Probst dalam pengukuran ketika mengevaluasi manajemen pengetahuan terbukti memberikan hasil yang signifikan. Perhitungan skala linkert dan pengujian persentase aktual mencapai kesimpulan yang sama, yaitu manajemen pengetahuan di PT Telekomunikasi Indonesia sudah baik (skala linkert = 4.01 sedangkan persentase aktual = 82,20%). Situasi ini memenuhi keinginan perusahaan, sehingga manajemen pengetahuan yang tidak perlu diganti.Kata kunci: knowledge management, performance measurement, evaluation frameworks.
Abstract: Evaluation of the application of the knowledge management needs to be done so that the company can determine the effectiveness of knowledge management to help improve employee performance and also provide a reference for the company in taking a decision when it will develop existing knowledge management. PT Telecommunications Indonesia makes portaltelkom.co.id as a form of corporate concern in supporting the development of knowledge and to facilitate the employee in completing the work. The use of framework north and Probst in measurement when evaluating knowledge management is proven to yield significant results. Linkert scale calculation and testing of the actual percentage reached the same conclusion, namely knowledge management at PT Telecommunications Indonesia has been good (scale linkert = 4.01 while the percentage of actual = 82.20%). This situation meets the wishes of the company, so the knowledge management that there is no need to be replaced.
References
Referensi
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Crawford J. 2000. Edition 2. Evaluation of Libraries and Information Services. London : Aslib, the association for information management and information management international.
Debowski S. 2006. Knowledge Management. John Wiley & Sons Australia, Ltd.
Davenport Thomas H., Prusak L. 1998. Working Knowledge: How Organizations Manage What They Know. Boston: Harvard Business School Press.
Dyer J., Nobeoka K. 2000. Creating And Managing A High Performance Knowledge-Sharing Network: The Toyota Case. Strategic Management Journal. 21 : 345–367.
Forcadell Francisco J., Guadamillas F. 2002. A Case Study On The Implementation Of A Knowledge Management Strategy Oriented To Innovation. Knowledge and Process Management, 9 (3), 162.
Gabel D.L. 1993. Handbook of Research on Science Teaching and Learning. New York: Maccmillan Company.
Ghozali I. 2011. Aplikasi Analisis Multivariate dengan Program IBM SPSS 19. Semarang : Badan Penerbit Universitas Diponegoro.
Hey J 2004. The data, information, know-ledge, wisdom chain: The metaphorical ink. New York.
Junaidi S. 2002. Pengaruh Ketidakpuasan Konsumen, Karakteristik Kategori Produk, dan Kebutuhan Mencari Variasi Terhadap Keputusan Perpindahan Merek. Jurnal Ekonomi dan Bisnis Indonesia.
Lehner F. 2000. Organisational Memory: Konzepte Und Systeme Fur Das Organisatorische Lernen Und Das Wissensmanagement. Munich: Hanser Verlag.
Lucier C., Torsiliera J. 1997. ‘‘Why Knowledge Programs Fail’’, Strategy and Business, 4th quarter, pp. 14-28.
Malhotra Yogesh. 2005. Intergratif Knowledge Management Technologies In Organizational Business Processes: Getting Real Time Enterprises To Deliver Real Business Performance. Journal of Knowledge Management, 9 (1), 7 – 28.
McCuiston Velma E. 2005. Knowledge Management Implementation: HR Executives Speak Out. Proquest Journal of Applied Management and Entrepreneurship, 10 (1), 20.
Mertins Kai., et al.. ed.. 2003. Knowledge Management: Concepts and Best Practice. 2nd edition. Springer-Verlag Berlin Heidelberg. New York. ISBN 3-540 00490-4.
Narimawati U. 2007. Riset Manajemen Sumber Daya Manusia. Jakarta: Agung Media
Probst G., Raub S., Romhardt K. 2000. Managing Knowledge Building Blocks For Success. New York: John Wiley & Sons.
Sangkala. 2007. Knowledge Management: Pengantar Memahami Bagaimana Organisasi Mengelola Pengetahuan Sehingga Menjadi Organisasi Yang Unggul. Jakarta: Raja Grafindo Persada.
Schauer H., Frank U. 2002. Einführung von Wissensmanagement und Wissensmanage-mentsystemen, in Wirtschaftsinformatik, 44, 381 – 386.
Stufflebeam L., et al.. ed.. 2007. Evaluation Theory, Models, and Applications. San Francisco: A Wiley Imprint
Sugiyono. 2008. Metode Penelitian Bisnis. Bandung: Alfabeta.
Tague-Sutclife J. M. 1996. Some Perspective on the Evaluation of Information Retrieval System. Journal of the American Society for Information Science, 47(1).
Tiwana A. 1999. The Knowledge Management Toolkit. USA: Prentice Hall PTR.
Tobing Paul L. 2007. Knowledge Management: Konsep, Arsitektur dan Implementasi. Yogyakarta: Graha Ilmu.
Umar H. 2002. Evaluasi Kinerja Perusahaan. PT Gramedia Pustaka Utama, Jakarta.
Weidner Douglas. 2006. Certified Knowledge Manager Handout. Washington: KM Institute International.
Yunanda M. 2009. Evaluasi Dalam Islam. http://id.shvoong.com/social-sciences/ education/
1956775-evaluasi-dalamislam/01 Maret 2010.
Choi B., Lee H. 2000. An empirical investigation of Knowledge Management styles and their effect on corporate performance. Korea Advanced Institute of Science and Technology.
Crawford J. 2000. Edition 2. Evaluation of Libraries and Information Services. London : Aslib, the association for information management and information management international.
Debowski S. 2006. Knowledge Management. John Wiley & Sons Australia, Ltd.
Davenport Thomas H., Prusak L. 1998. Working Knowledge: How Organizations Manage What They Know. Boston: Harvard Business School Press.
Dyer J., Nobeoka K. 2000. Creating And Managing A High Performance Knowledge-Sharing Network: The Toyota Case. Strategic Management Journal. 21 : 345–367.
Forcadell Francisco J., Guadamillas F. 2002. A Case Study On The Implementation Of A Knowledge Management Strategy Oriented To Innovation. Knowledge and Process Management, 9 (3), 162.
Gabel D.L. 1993. Handbook of Research on Science Teaching and Learning. New York: Maccmillan Company.
Ghozali I. 2011. Aplikasi Analisis Multivariate dengan Program IBM SPSS 19. Semarang : Badan Penerbit Universitas Diponegoro.
Hey J 2004. The data, information, know-ledge, wisdom chain: The metaphorical ink. New York.
Junaidi S. 2002. Pengaruh Ketidakpuasan Konsumen, Karakteristik Kategori Produk, dan Kebutuhan Mencari Variasi Terhadap Keputusan Perpindahan Merek. Jurnal Ekonomi dan Bisnis Indonesia.
Lehner F. 2000. Organisational Memory: Konzepte Und Systeme Fur Das Organisatorische Lernen Und Das Wissensmanagement. Munich: Hanser Verlag.
Lucier C., Torsiliera J. 1997. ‘‘Why Knowledge Programs Fail’’, Strategy and Business, 4th quarter, pp. 14-28.
Malhotra Yogesh. 2005. Intergratif Knowledge Management Technologies In Organizational Business Processes: Getting Real Time Enterprises To Deliver Real Business Performance. Journal of Knowledge Management, 9 (1), 7 – 28.
McCuiston Velma E. 2005. Knowledge Management Implementation: HR Executives Speak Out. Proquest Journal of Applied Management and Entrepreneurship, 10 (1), 20.
Mertins Kai., et al.. ed.. 2003. Knowledge Management: Concepts and Best Practice. 2nd edition. Springer-Verlag Berlin Heidelberg. New York. ISBN 3-540 00490-4.
Narimawati U. 2007. Riset Manajemen Sumber Daya Manusia. Jakarta: Agung Media
Probst G., Raub S., Romhardt K. 2000. Managing Knowledge Building Blocks For Success. New York: John Wiley & Sons.
Sangkala. 2007. Knowledge Management: Pengantar Memahami Bagaimana Organisasi Mengelola Pengetahuan Sehingga Menjadi Organisasi Yang Unggul. Jakarta: Raja Grafindo Persada.
Schauer H., Frank U. 2002. Einführung von Wissensmanagement und Wissensmanage-mentsystemen, in Wirtschaftsinformatik, 44, 381 – 386.
Stufflebeam L., et al.. ed.. 2007. Evaluation Theory, Models, and Applications. San Francisco: A Wiley Imprint
Sugiyono. 2008. Metode Penelitian Bisnis. Bandung: Alfabeta.
Tague-Sutclife J. M. 1996. Some Perspective on the Evaluation of Information Retrieval System. Journal of the American Society for Information Science, 47(1).
Tiwana A. 1999. The Knowledge Management Toolkit. USA: Prentice Hall PTR.
Tobing Paul L. 2007. Knowledge Management: Konsep, Arsitektur dan Implementasi. Yogyakarta: Graha Ilmu.
Umar H. 2002. Evaluasi Kinerja Perusahaan. PT Gramedia Pustaka Utama, Jakarta.
Weidner Douglas. 2006. Certified Knowledge Manager Handout. Washington: KM Institute International.
Yunanda M. 2009. Evaluasi Dalam Islam. http://id.shvoong.com/social-sciences/ education/
1956775-evaluasi-dalamislam/01 Maret 2010.
Published
2016-12-01
How to Cite
ADININGRAT, Feru; SFENRIANTO, Sfenrianto.
Evaluasi Penerapan Knowledge Management Menggunakan Framework North And Probst Studi Kasus Divisi Planning And Deployment PT Telekomunikasi Indonesia.
INFORMATION MANAGEMENT FOR EDUCATORS AND PROFESSIONALS : Journal of Information Management, [S.l.], v. 1, n. 1, p. 96-107, dec. 2016.
ISSN 2548-3331.
Available at: <https://ejournal-binainsani.ac.id/index.php/IMBI/article/view/222>. Date accessed: 20 apr. 2024.
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