Implementasi Metode Team-Based Project Dalam Pembelajaran Manajemen Pelayanan di Jurusan Pendidikan Ekonomi Universitas Negeri Semarang
Abstract
This study aims to analyze the implementation of the team-based project method in learning service management at the Department of Economic Education, Semarang State University. Learning after the pandemic encountered difficulties including the ability of students to develop aspects of skills. During online learning, learning is often focused on lecturers who explain, one of which is in learning service management. Team-based projects are implemented because students need to develop their problem - solving skills, especially in service management competencies. The team-based project method is implemented through the assignment of problem solving in organizational service management and is analyzed in the form of posters. This research uses descriptive qualitative approach. Data were analyzed with the Milles & Huberman model including data collection, data reduction and making conclusions. Sources of data obtained from observation, interviews and documentation. The results of the study show that students who have been passive in class and learning during the implementation of the team -base project become more active in developing skills in groups because they have their respective roles while analyzing the implementation of service management. Each group has different abilities in producing projects in the form of posters which are judged by speed, accuracy and tidiness.Keywords : team-based projects; service management; poster.
References
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Indrawijaya, S., & Siregar, A. P. (2022). Peningkatan Kreatrivitas melalui Penerapan Pembelajaran Team Based Project pada Mata Kuliah Desain Komunikasi Visual. Jurnal Ilmiah Dikdaya, 12(1), 268–273. https://doi.org/10.33087/dikdaya.v12i1.301
Johan, R., & Harlan, J. (2014). Education Nowdays. International Journal of Education, 4(5), 51–56. www.tjprc.org
Nursulistyo, E. D., Siswandari, S., & Jaryanto, J. (2021). Model Team-Based Learning dan Model Problem-Based Learning Secara Daring Berpengaruh terhadap Kemampuan Berpikir Kritis Siswa. Mimbar Ilmu, 26(1), 128. https://doi.org/10.23887/mi.v26i1.32321
Rahmayanty, N. (2010). Manajemen Pelayanan Prima: Mencegah Pembelotan dan Membangun Customer Loyality. Yogyakarta: Graha Ilmu.
Rosidah, C. T., & Pramulia, P. (2021). Team Based Project dan Case Method Sebagai Strategi Pengembangan Keterampilan Mengembangkan Pembelajaran Mahasiswa. MENDIDIK: Jurnal Kajian Pendidikan Dan Pengajaran, 7(2), 245–251. https://doi.org/10.30653/003.202172.196
Saputra, R. M. I., Yusnedi, Triyono, A., Apriansyah, R., Hermanto, Hairudin, A., Ningsih, F., Corrina, F., & Ririen, D. (2022). Workshop Merancang Metode Pembelajaran Berbasis Case Method dan Team Based Project. ABDIMAS EKODIKSOSIORA: Jurnal Pengabdian Kepada Masyarakat Ekonomi, Pendidikan, Dan Sosial Humaniora (e-ISSN: 2809-3917), 2(1), 12–16. https://doi.org/10.37859/abdimasekodiksosiora.v2i1.3510
Siyam, N. (2021). Peningkatan Aktivitas dan Hasil Belajar Mahasiswa Melalui Metode Team Based Project dengan pendekatan Active Learning pada Mata Kuliah Dasar Epidemiologi. Jurnal Profesi Keguruan, 7(2), 236–240. https://journal.unnes.ac.id/nju/index.php/jpk
Syam, S. (2022). Penerapan Case Method Dalam Meningkatkan Hasil Belajar Mahasiswa. Jurnal Ilmiah Mandala Education, 8(2), 1397–1401. https://doi.org/10.58258/jime.v8i2.3127
Tekad, T., & Pebriana, R. (2022). Pengaruh Model Pembelajaran Team-Based Project terhadap Keterampilan Komunikasi dan Keterampilan Kolaborasi pada Mata Kuliah Bahasa Indonesia. Jurnal PTK Dan Pendidikan, 7(2). https://doi.org/10.18592/ptk.v7i2.5445
Wahyu Riyaningrum, Nur Isnaeni, Elsye Maria Rosa. (2021). Pentingnya Team Based Learning (Tbl) Pada Mahasiswa Keperawatan Untuk Meningkatkan Kerjasama Tim: a Literature Review. Nursing Science Journal (NSJ), 2(1), 17–26. https://doi.org/10.53510/nsj.v2i1.51
Zulkarnain, W. & Sumarsono, R.B. (2018). Manajemen Dan Etika Perkantoran : Praktik Pelayanan Prima. Bandung: PT Remaja Rosdakarya.
Published
2022-07-07
How to Cite
SUSANTI, Anis; OKTARINA, Nina.
Implementasi Metode Team-Based Project Dalam Pembelajaran Manajemen Pelayanan di Jurusan Pendidikan Ekonomi Universitas Negeri Semarang.
JURNAL ADMINISTRASI KANTOR, [S.l.], v. 10, n. 1, p. 79-90, july 2022.
ISSN 2527-9769.
Available at: <http://ejournal-binainsani.ac.id/index.php/JAK/article/view/2274>. Date accessed: 08 sep. 2024.
doi: https://doi.org/10.51211/jak.v10i1.2274.
Section
Articles
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
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